QUESTIONS; CONTACTING FITKNITS; REPORTING VIOLATIONS
Information You Provide to Us. When you sign up for an account to utilize our Services (an “Account”), you provide us your name, email address, password, mailing address, and zip code to register with us. In addition, we collect information from you as part of your Style Profile, such as your sizing, fit and style preference information.
When you receive a shipment, we record what you keep and what you return. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
When you sign up for the Services or when you order products through the Services, we or our third party payment processor will collect payment, shipping and billing information in order to process the transaction. When you post content (text, images, photographs, videos, messages, comments or any other kind of content that is not your e-mail address) on our Services, the information contained in your posting will be stored in our servers and other users of the Services will be able to see it, along with any other information that you choose to make public.
We retain information on your behalf, such as messages you send (including the content of the message and the recipient data) while using your Account.
When you post messages on public areas of our Services, the information contained in your posting will be stored on our servers and other users will be able to see it.
When you participate in one of our surveys, we may collect additional profile information.
If you participate in a sweepstakes, contest or giveaway on our Services, we may ask you for your e-mail address and/or home number (to notify you if you win or not). We may also ask for first and last names, and sometimes post office addresses to verify your identity. In some situations, we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes and contests are voluntary.
We may also collect personal information at other points in our Services that state that personal information is being collected.
For online payments, we use the payment services of Stripe, Inc. We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://stripe.com/us/privacy.
Information Collected from Third Party Companies. We may receive information about you from other sources. We may add this information to the information we have already collected from you via our Services in order to improve the Services.
Information Collected via Technology. Generally. When you use our Services, some information is automatically collected. For example, when you use our Services, your geographic location, how you use the Services, information about the type of device you use, your mobile network information, your Open Device Identification Number (“ODIN”), date/time stamps for your visit, your unique device identifier (“UDID”), and your browser type, operating system, Internet Protocol (IP) address, and domain name are all collected. This information is generally used to help us deliver the most relevant information to you as well as administer and improve the Services.
Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of the Services.
Marketing Companies. We work with a number of marketing companies that assist in marketing our services to you on third party websites. These companies may collect information about online activities conducted on a particular computer, browser or device over time and across third-party websites or online services for the purpose of delivering advertising that is likely to be of greater interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices. We also work with affiliate marketing companies. To better understand how they use your information, please see the privacy policies available on their respective websites.
Analytics Companies. We work with a number of third party analytics companies that collect information anonymously and report website trends without identifying individual visitors. These services allow us to view a variety of reports about how visitors interact with the Services so we can improve our website and understand how people find and navigate it. We may stop working with current analytics companies and beginning work with others without notice. You can learn more about how these companies collect, use and share information about you by visiting their websites.
USE OF YOUR PERSONAL INFORMATION
General Use. In general, personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your personal information in the following ways:
- to choose and deliver your shipment;
- respond to comments, requests and questions and provide customer service;
- facilitate the creation of and secure your Account on our network;
- identify you as a user in our system;
- provide, process and deliver the Services you request;
- improve the quality of experience when you interact with our Services, including the testing of different page designs to see which performs better;
- send you administrative e-mail notifications, such as security or support and maintenance advisories;
- resolve disputes and/or troubleshoot problems;
- develop and improve marketing and advertising for the Services;
- process and deliver orders;
- respond to your inquiries related to employment opportunities or other requests; and
- send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes.
User Feedback. We may post user feedback on the Services from time to time. If you make any comments on a blog, wall or forum associated with the Service, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
Disclosure of Your Personal information
Third Parties Designated by You. When you use the Services, the personal information you provide will be shared with the third parties that you authorize to receive such information.
Third Party Service Providers. We may share your personal information with third party service providers to: provide you with the Services that we offer you through our Services; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to FitKnits.
Business Partners. In order to facilitate your purchase of items from third party partners, we may disclose certain Personal Information about you when you ask us to do so. Because FitKnits works with a variety of brands, labels, and manufacturers to provide its Services, we may disclose your e-mail address to these brands, labels, and manufacturers for the purpose of creating benefits, discounts, and coupons for our users as well as for the purpose of creating benefits for FitKnits.
The Services allow you to invite your friends to sign up for the Services by sharing the Site link via an SNS, email or other means.
THIRD PARTY WEBSITES
YOUR CHOICES REGARDING INFORMATION
You have several choices regarding the use of information on our Services:
Cookies. If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.
HOW WE RESPOND TO DO NOT TRACK SIGNALS
We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Services.
PERSONS UNDER 18 YEARS OF AGE
Our Services are not directed to any person under the age of 18 and persons under the age of 18 are not eligible to use our Services. We do not collect or maintain personal information from persons we actually know are under the age of 18. If a person under 18 submits personal information to us and we learn that the personal information is the personal information of a person under 18, we will take steps to remove the personal information from our databases. If you believe that we might have any personal information from anyone under 18, please contact us at firstname.lastname@example.org.
USERS OUTSIDE OF THE UNITED STATES
Last Updated: January 26, 2017